Alexei Sunglasses

Our efficient team will dispatch your order on the same day if received before 15:00 GMT. All orders are processed MON - FRI (Except Bank/Public Holidays).

We know customer needs their parcel as soon as possible that’s why we offer a variety of delivery options to suit you.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). 

*Royal Mail Next Day Guaranteed by 1. Order Dispatch same day if placed before 3:00 pm (Standard UK time). All orders received after will be processed the next working day. Orders received on Friday after 15:00 GMT will be processed on Monday.

Europe: Currently, we are delivering in the following countries only (Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Greece, Sweden, Switzerland).

**International Delivery: Currently, we are delivering in the following countries only (Australia, Canada, New Zealand, United States of America, United Arab Emirates).

Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and MAHROZE LTD encourages you to be aware of these potential costs before placing an order with us. Suppose you refuse to pay duties and taxes upon arrival at your destination country. In that case, the goods will be returned to MAHROZE LTD at the customer's expense (postage you have to pay), and the customer will receive a refund for the value of goods paid, minus the cost of the shipping. The cost of the initial shipping will not be refunded.

Change of Delivery Address

For a change of delivery address requests, we can change the address at any time before the order has been dispatched. Otherwise, the order is sent to the address provided before and Mahroze Ltd is not liable for not receiving or missing the order.

Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order. We will notify you through your email address provided when ordering.

Delivery Time Exceeded

If the delivery time has exceeded the expected delivery time, please get in touch with us at wecare@mahroze.co.uk with your order number so that we can investigate.

Note: Unfortunately, we do not offer delivery to PO Box, Channels Islands and British Forces Post Office (BFPO).

RETURN & REFUND

Something is wrong with your order or changes your mind? you may request to return your item within 14 days of receiving the order. If 14 days have gone by since you received your order, unfortunately, we can’t offer you a Refund or Exchange. Email us at wecare@mahroze.co.uk and our team will be more than happy to help you.

To be eligible for a return, you must return the item in the same condition that you received it. It must also be in the original packaging with the tags on and any other stuff provided with the purchase.

The original receipt of the purchased item also needs to be sent back.

United Kingdom Customer: The returns label will be sent via email. Please also ask for proof of postage from relevant authorities.

Europe & International Customers: Mahroze will only pay the return postage in case of the item delivered is damaged. In any other case, the buyer has to pay the Return Postage. 

Postage costs will not be refunded. You will only receive the refund of the product price, not the postage paid for the product to deliver.

Once returns are received and accepted, refunds will be processed, and you will receive your refund within 4 - 5 business days, depending on your payment provider. We will notify you once this has been completed through email.

If the item were marked as a GIFT when purchased and shipped directly to you, you’d receive a GIFT VOUCHER for the value of the product sent to you (this excludes any postage charges that the billing person has paid). Once the returned item is received, a gift voucher will be mailed to you.

Please Note: In the interest of hygiene, we exclude all Earrings, Studs or any other pierced item from our Returns & Exchange Policies.

NO RETURN/EXCHANGE ON SALE ITEMS

EXCHANGE 

Does the product not fit you, need another size, or do you change your mind? Don't hesitate to contact our team at wecare@mahroze.co.uk for an exchange. Approval of exchange item is subjected to these conditions:

• Item can only be exchanged once.
• You must return the item in the same condition that you received it. It must also be in the original packaging with the tags on and any other stuff provided with the purchase.
• The original receipt of the purchased item also needs to be sent back.
• The exchange will only be accepted for equivalent value or more. No refund will be made in exchange for an item of lesser value.
• Item will be assessed further before declaring the final decision.

The buyer has to pay the postage for exchange items.

Europe & International Customers: The buyer has to pay the postage for exchange items.

*Postage cost will not be refunded.

Please Note: In the interest of hygiene, we exclude all Earrings, Studs or any other pierced item from our Returns & Exchange Policies.

NO RETURN/EXCHANGE ON SALE ITEMS

UK & EU RING SIZE 

UK to US & CANADA Ring Size Conversion

If you have any questions please leave a message below and our member of staff will reply you soon (within our working hours).